Author Archives: Shaun

Quality and efficiency

This article explains the term efficiency and describes exactly why it is part of every quality professionals remit Continue reading

Posted in ISO 9000, Quality Improvement | Tagged , , , , , | 16 Comments

Beginners’ guide to ISO 9001

A collection of links to some extremely useful posts concerning most things ISO 9001 Continue reading

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The real benefits of ISO 9001 certification

ISO 9001, that part of the ISO 9000 series that defines the quality management system requirements, clearly means many things to many people. There are certainly people with a vested interest in promoting its virtues and (sometimes) overstating its merits in the process. There are also some very vociferous opponents, including some career critics who have made a good living from disparaging it. But let’s try to be objective and think things through clearly Continue reading

Posted in Auditing, Certification schemes, ISO 9000, Quality Improvement | Tagged , , , | 10 Comments

EFQM and ISO 9001 – A comparison of approaches

A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading

Posted in Auditing, EFQM, ISO 9000 | Tagged , , , , , , , , , , , , | 25 Comments

Intelligent Quality Management

Those of you who have followed my posts will no doubt realise I do not get my kicks out of any specific technique. I don’t really get involved in highly technical or clever debates. I do, however, spend a lot of time trying to understand how things work. There are a few simple dynamics thathave to be both accepted and understood. Continue reading

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