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Author Archives: Shaun
Quality and efficiency
This article explains the term efficiency and describes exactly why it is part of every quality professionals remit Continue reading
Posted in ISO 9000, Quality Improvement
Tagged effectiveness, efficiency, ISO 9000, ISO 9001, quality management, tqm
16 Comments
Beginners’ guide to ISO 9001
A collection of links to some extremely useful posts concerning most things ISO 9001 Continue reading
The real benefits of ISO 9001 certification
ISO 9001, that part of the ISO 9000 series that defines the quality management system requirements, clearly means many things to many people. There are certainly people with a vested interest in promoting its virtues and (sometimes) overstating its merits in the process. There are also some very vociferous opponents, including some career critics who have made a good living from disparaging it. But let’s try to be objective and think things through clearly Continue reading
EFQM and ISO 9001 – A comparison of approaches
A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading
Intelligent Quality Management
Those of you who have followed my posts will no doubt realise I do not get my kicks out of any specific technique. I don’t really get involved in highly technical or clever debates. I do, however, spend a lot of time trying to understand how things work. There are a few simple dynamics thathave to be both accepted and understood. Continue reading