Author Archives: Shaun

The Auditor From Hell!

The auditor from hell is alive and well, and this is what he has been getting up to lately Continue reading

Posted in Auditing | Tagged , , , , , | 4 Comments

Accredited and non-accredited certification

The weaknesses of the non-accredited certificate and why I think not all companies are made aware of their options Continue reading

Posted in Certification schemes | Tagged , , , , , , | 8 Comments

ISO 9004:2009 – Is it any practical use?

After two years I examine the impact of ISO 9004:2009 on the user community Continue reading

Posted in ISO 9000 | Tagged , , | 1 Comment

Pressure for Change

Too many people jump straight into the “hows” of improvement before they understand the “why” and the “what’s in it for me”. Failure is a result. SURPRISE! Continue reading

Posted in Quality Improvement | Tagged , , , , , , , | 2 Comments

A Quality Management Parable

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 4 Comments