Category Archives: Auditing

The Curious Case of the Inverted Hierarchy

Sometime last year I found myself working with a rather well known organisation. Part of my work involved understanding their operational risks and how they were mitigated. For that I needed to spend some time at the coal face. This is what happened … Continue reading

Posted in Auditing, Leadership & Management, Quality Improvement | 4 Comments

How To Write A Nonconformance

Audit reporting requires a complete picture – to report the good as well as the bad – but in this post I want to concentrate on how we construct nonconformances. Continue reading

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ISO 9001:2015 External Issues

In this post I will explore what (external issues) actually means and offer some suggestions and examples of how an organisation might demonstrate conformance to this requirement, focussing in this post specifically on external issues. For more background information on the wider requirement and on internal issues, you might find some useful guidance in this earlier post. Continue reading

Posted in Auditing, ISO 9000, ISO 9001:2015 | Tagged , , , , , , | 10 Comments

Audit Report Writing

There are ways that we can express ourselves that can make people receptive to our findings, even the negative aspects of it, and there are ways that we can express ourselves that will encourage defensive behaviour. Too many auditors think that the only important items for the report are the problems. Continue reading

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The Benefits of Certification

The vast majority of certified companies seek certification because a major customer either requires it, or at least strongly favours suppliers that are certified. In other words it is a pre-selection criteria on more lucrative contracts. This applies most often in B2B supply chains Continue reading

Posted in Auditing, Certification schemes, ISO 9000 | Tagged , , , | 4 Comments