Category Archives: Customer Relationships

Quality – The Men-Tei Approach

A case study in quality management – Japanese noodle cafe style Continue reading

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Reinforcing the mundane

On the same theme, and again with credit to Thomson, here is their current in-flight safety video. As a frequent traveller I can certainly confirm that if there is one thing that goes right over your head, it is the in-flight safety demo Continue reading

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Understanding Customer Focus

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading

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Managing customer relationships

I’m currently in the middle of reviewing a book called “Herd (How to change mass behaviour by harnessing our true nature) by Mark Earls. I’m reviewing it for the CQI of all people. The CQI of all people … The … Continue reading

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