Category Archives: Deming

Deming on systems thinking

The review process for the ISO 9000 series continues, with the principles under scrutiny. I have to ask the question “how well is the systems approach actually understood?” Continue reading

Posted in Deming, ISO 9000, Quality Improvement | Tagged , , , , | 6 Comments

A Quality Management Parable

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 2 Comments

Deming on involvement of people

An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading

Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments

Top management and the management system

By popular demand I have responded to requests to explain why I think section 5 of ISO 9001 is a total dog’s dinner and why ISO 14001 and OHSAS 18001 do “top management” quite a bit better Continue reading

Posted in Deming, ISO 9000 | Tagged , , , , , , , , , | 2 Comments

Deming on intrinsic motivation

Now I won’t kid you. This is not an easy watch. Deming, for all his qualities, is clearly not a fabulous orator. In this short presentation he outlines some of his views on motivation in the workplace. He describes his … Continue reading

Posted in Deming, Quality Improvement | Tagged , , , | 2 Comments