Tag Archives: efficiency

Public Sector Quality Improvement

I was a Quality Manager in a large Government department for a while over a decade ago, so I have an interest whenever Governments start making noises about renewed efforts to drive out public sector inefficiency. I’ve heard it all … Continue reading

Posted in ISO 9000, Quality Improvement | Tagged , , , | 2 Comments

When is an efficiency saving not an efficiency saving?

When its a cut! What’s eating Shaun today? I’ll tell you what. It’s efficiency savings. Here’s an example of a political ding-dong where the major parties criticise each others’ projections for “efficiency savings”. The thing that is annoying me is … Continue reading

Posted in Quality Improvement | Tagged , , , , | 1 Comment

Understanding Customer Focus

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading

Posted in Customer Relationships, Quality Improvement | Tagged , , , , , | 3 Comments