Tag Archives: EFQM Model

EFQM and ISO 9001 – A comparison of approaches

A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading

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The EFQM RADAR Framework

For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading

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The EFQM Enigma

The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading

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ISO 9004:2009 – A review

It’s here. A year after the publication of ISO 9001:2008, the companion document ISO 9004 has been updated. And whilst the most recent changes to ISO 9001 have been minimal and to all intents and purposes largely cosmetic, the changes … Continue reading

Posted in Auditing, Certification schemes, ISO 9000 | Tagged , , , | 23 Comments

Understanding Customer Focus

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading

Posted in Customer Relationships, Quality Improvement | Tagged , , , , , | 3 Comments