Tag Archives: EFQM


In this post I will outline the factors that should be taken into consideration when making that choice, as EFQM and ISO 9001 tend to be used in different ways and to achieve different outcomes. Let’s look at the advantages of ISO 9001 application first. Continue reading

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The EFQM RADAR Framework

For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading

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The EFQM Enigma

The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading

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Understanding Customer Focus

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading

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Using EFQM RADAR to improve the quality of auditing

I think most people would agree that the quality of internal auditing (of any discipline) isn’t always what it should be. Typically reports are run off in a rush, with a poor level of detail, calling into question how rigorous … Continue reading

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