Tag Archives: ISO 9001 audit

ISO 9001:2015 Human Factors

Posted on February 5, 2016 by Shaun

Most people that know anything about management systems understand that human factors have to be accounted for. You can’t simply write a procedure or implement a control and then assume that it will be adhered to. People are not like that. People can be lazy, selfish, tired, distracted, hacked off … all of which can reduce the chance that a procedure, no matter how correct and communicated, may not be followed all of the time. Continue reading →

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Beginners’ guide to ISO 9001

Posted on April 5, 2014 by Shaun

A collection of links to some extremely useful posts concerning most things ISO 9001 Continue reading →

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Auditing Non-Documented Procedures

Posted on March 24, 2011 by Shaun

Can you audit a process in the absence of procedures? Of course you can. This post explains how Continue reading →

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Top Ten Unacceptable Corrective Actions

Posted on July 19, 2010 by Shaun

  How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be … Continue reading →

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The application of ISO 9001 to service organisations

Posted on April 7, 2010 by Shaun

ISO 9001 is a generic, one size fits all standard. Designed to be equally applicable to a service organisation as to a manufacturing organisation. That’s the claim anyway, but it’s not quite right. Whilst it may be applicable to service … Continue reading →

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