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Tag Archives: ISO 9001 audit
ISO 9001:2015 Human Factors
Most people that know anything about management systems understand that human factors have to be accounted for. You can’t simply write a procedure or implement a control and then assume that it will be adhered to. People are not like that. People can be lazy, selfish, tired, distracted, hacked off … all of which can reduce the chance that a procedure, no matter how correct and communicated, may not be followed all of the time. Continue reading
Posted in ISO 9000, ISO 9001:2015
Tagged human factors, ISO 9001, ISO 9001 audit, ISO 9001 auditing, iso 9001:2015, ISO 9001:2015 transition, shaun sayers
6 Comments
Beginners’ guide to ISO 9001
A collection of links to some extremely useful posts concerning most things ISO 9001 Continue reading
Auditing Non-Documented Procedures
Can you audit a process in the absence of procedures? Of course you can. This post explains how Continue reading
Top Ten Unacceptable Corrective Actions
How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be … Continue reading
Posted in Auditing, ISO 9000
Tagged corrective action, ISO 9000, ISO 9001, ISO 9001 audit, ISO 9001 auditing, ISO 9001:2008, root cause
2 Comments
The application of ISO 9001 to service organisations
ISO 9001 is a generic, one size fits all standard. Designed to be equally applicable to a service organisation as to a manufacturing organisation. That’s the claim anyway, but it’s not quite right. Whilst it may be applicable to service … Continue reading