Tag Archives: Quality Improvement

Is a General Approach to Quality Management Still Possible?

There may have been a time when life and markets were simpler and less complex, so at one point a general approach might have been more feasible, but I am starting to think those days are gone. Maybe long gone, and the sooner we realise that, the sooner we can stop looking for something that can never exist and point ourselves at a more practical revised approach. Continue reading

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Intelligent Quality Management

Those of you who have followed my posts will no doubt realise I do not get my kicks out of any specific technique. I don’t really get involved in highly technical or clever debates. I do, however, spend a lot of time trying to understand how things work. There are a few simple dynamics thathave to be both accepted and understood. Continue reading

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Quality – The Men-Tei Approach

A case study in quality management – Japanese noodle cafe style Continue reading

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Quality Management Battlegrounds

For me the most efficient application of “quality management” relies on understanding where the battleground is. In a market where some things work and some don’t (or don’t work well, or don’t work for very long) the battleground is on product quality. When all things do work, where is the battleground? Continue reading

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Quality Management for Grown Ups

What’s next for the quality profession? Well, not quality management for kids, for a start Continue reading

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