Tag Archives: quality in service provision

Pressure for Change

Too many people jump straight into the “hows” of improvement before they understand the “why” and the “what’s in it for me”. Failure is a result. SURPRISE! Continue reading

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Quality – The Men-Tei Approach

A case study in quality management – Japanese noodle cafe style Continue reading

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Quality Management Battlegrounds

For me the most efficient application of “quality management” relies on understanding where the battleground is. In a market where some things work and some don’t (or don’t work well, or don’t work for very long) the battleground is on product quality. When all things do work, where is the battleground? Continue reading

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