Categories
- 45001 Lead Auditor Study Group (9)
- 9001 Lead Auditor Study Group (13)
- API Q1 (1)
- Auditing (36)
- Capable People Travellers' Tales (1)
- Certification schemes (15)
- Customer Relationships (4)
- Deming (8)
- EFQM (6)
- IRCA (6)
- ISO 14001 (4)
- ISO 27001 (1)
- ISO 31000 (4)
- ISO 45001 (1)
- ISO 9000 (41)
- ISO 9001:2015 (10)
- Leadership & Management (7)
- Occupational Health & Safety (8)
- OHSAS 18001 (6)
- Quality Improvement (40)
- Risk & Assurance (19)
- Uncategorized (5)
Blogroll
Tag Archives: quality in service provision
Pressure for Change
Too many people jump straight into the “hows” of improvement before they understand the “why” and the “what’s in it for me”. Failure is a result. SURPRISE! Continue reading
Quality – The Men-Tei Approach
A case study in quality management – Japanese noodle cafe style Continue reading
Quality Management Battlegrounds
For me the most efficient application of “quality management” relies on understanding where the battleground is. In a market where some things work and some don’t (or don’t work well, or don’t work for very long) the battleground is on product quality. When all things do work, where is the battleground? Continue reading