Category Archives: Leadership & Management

Deming on leadership

Quality gurus come and go, and we all have our favourites. Some shine brightly for a while, but are very much “of their time” (remember Tom Peters anyone?), others have managed to maintain a longer shelf-life (we’re thinking of Philip … Continue reading

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Time to give top management a break

What does “management commitment” actually mean? Why do some quality managers only have themselves to blame when they don’t get it? Continue reading

Posted in Auditing, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments