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Blogroll
Category Archives: Deming
Deming on systems thinking
The review process for the ISO 9000 series continues, with the principles under scrutiny. I have to ask the question “how well is the systems approach actually understood?” Continue reading
A Quality Management Parable
Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading
Deming on involvement of people
An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading
Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement
Tagged Deming, Involvement of People, W Edwards Deming
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Top management and the management system
By popular demand I have responded to requests to explain why I think section 5 of ISO 9001 is a total dog’s dinner and why ISO 14001 and OHSAS 18001 do “top management” quite a bit better Continue reading
Deming on intrinsic motivation
Now I won’t kid you. This is not an easy watch. Deming, for all his qualities, is clearly not a fabulous orator. In this short presentation he outlines some of his views on motivation in the workplace. He describes his … Continue reading