Categories
- 45001 Lead Auditor Study Group (9)
- 9001 Lead Auditor Study Group (13)
- API Q1 (1)
- Auditing (36)
- Capable People Travellers' Tales (1)
- Certification schemes (15)
- Customer Relationships (4)
- Deming (8)
- EFQM (6)
- IRCA (6)
- ISO 14001 (4)
- ISO 27001 (1)
- ISO 31000 (4)
- ISO 45001 (1)
- ISO 9000 (41)
- ISO 9001:2015 (10)
- Leadership & Management (7)
- Occupational Health & Safety (8)
- OHSAS 18001 (6)
- Quality Improvement (40)
- Risk & Assurance (19)
- Uncategorized (5)
Blogroll
Tag Archives: Deming
Deming on systems thinking
The review process for the ISO 9000 series continues, with the principles under scrutiny. I have to ask the question “how well is the systems approach actually understood?” Continue reading
A Quality Management Parable
Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading
Deming on involvement of people
An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading
Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement
Tagged Deming, Involvement of People, W Edwards Deming
2 Comments
Incentive schemes, good or bad for quality?
A post that explores the pros and cons of incentive schemes and compares the concept of incentive schemes with W E Deming’s views on work force motivation Continue reading
Posted in Leadership & Management, Quality Improvement
Tagged Deming, incentive schemes, motivation, quality
4 Comments
Top management and the management system
By popular demand I have responded to requests to explain why I think section 5 of ISO 9001 is a total dog’s dinner and why ISO 14001 and OHSAS 18001 do “top management” quite a bit better Continue reading