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Tag Archives: customer service
Quality – The Men-Tei Approach
A case study in quality management – Japanese noodle cafe style Continue reading
Reinforcing the mundane
On the same theme, and again with credit to Thomson, here is their current in-flight safety video. As a frequent traveller I can certainly confirm that if there is one thing that goes right over your head, it is the in-flight safety demo Continue reading
Posted in Customer Relationships, Quality Improvement
Tagged customer experience, customer service
4 Comments
Managing customer relationships
I’m currently in the middle of reviewing a book called “Herd (How to change mass behaviour by harnessing our true nature) by Mark Earls. I’m reviewing it for the CQI of all people. The CQI of all people … The … Continue reading