Tag Archives: customer service

Quality – The Men-Tei Approach

Posted on November 24, 2012 by Shaun

A case study in quality management – Japanese noodle cafe style Continue reading →

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Reinforcing the mundane

Posted on May 12, 2012 by Shaun

On the same theme, and again with credit to Thomson, here is their current in-flight safety video. As a frequent traveller I can certainly confirm that if there is one thing that goes right over your head, it is the in-flight safety demo Continue reading →

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Managing customer relationships

Posted on August 5, 2009 by Shaun

I’m currently in the middle of reviewing a book called “Herd (How to change mass behaviour by harnessing our true nature) by Mark Earls. I’m reviewing it for the CQI of all people. The CQI of all people … The … Continue reading →

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