Tag Archives: ISO 9001 audit

The application of ISO 9001 to service organisations

ISO 9001 is a generic, one size fits all standard. Designed to be equally applicable to a service organisation as to a manufacturing organisation. That’s the claim anyway, but it’s not quite right. Whilst it may be applicable to service … Continue reading

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Quality risk

Does the principle of quality management have anything at all to do with the management of risk? Continue reading

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ISO 9001 Internal Auditing

For something that is, in theory, relatively straightforward. The subject of what makes a good internal quality audit can certainly get some people all hot under the collar ISO 9001 requires organisations to “implement & maintain” an internal audit program, … Continue reading

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Auditing continual improvement – a “how to” guide

The background Let’s put the requirement to “continually improve” in context. There is no requirement that everything can or should be improved all the time – that is just impractical. Conversely we can’t assume we have a capable continual improvement … Continue reading

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