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Tag Archives: EFQM
EFQM or ISO?
In this post I will outline the factors that should be taken into consideration when making that choice, as EFQM and ISO 9001 tend to be used in different ways and to achieve different outcomes. Let’s look at the advantages of ISO 9001 application first. Continue reading
The EFQM RADAR Framework
For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading
Posted in EFQM
Tagged Business Excellence Model, EFQM, EFQM Assessment, EFQM Excellence, EFQM Excellence Model, EFQM Model, EFQM Radar, efqm vs iso
3 Comments
The EFQM Enigma
The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading
Posted in EFQM, Quality Improvement
Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Model, EFQM Self Assessment, Weaknesses of EFQM
5 Comments
Understanding Customer Focus
You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading
Posted in Customer Relationships, Quality Improvement
Tagged customer focus, customer satisfaction, efficiency, EFQM, EFQM Model, ISO 9001
3 Comments
Using EFQM RADAR to improve the quality of auditing
I think most people would agree that the quality of internal auditing (of any discipline) isn’t always what it should be. Typically reports are run off in a rush, with a poor level of detail, calling into question how rigorous … Continue reading
Posted in Auditing, EFQM
Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Radar, Internal Auditing, Quality Internal Auditing
11 Comments