Tag Archives: EFQM

EFQM or ISO?

Posted on January 30, 2015 by Shaun

In this post I will outline the factors that should be taken into consideration when making that choice, as EFQM and ISO 9001 tend to be used in different ways and to achieve different outcomes. Let’s look at the advantages of ISO 9001 application first. Continue reading →

Posted in EFQM, ISO 9000 | Tagged advantages of EFQM vs ISO 9001, Compare EFQM and ISO 9000, Comparison of EFQM and ISO 9000, EFQM, efqm or ISO, efqm or ISO 9001, ISO 9001 or EFQM, shaun sayers | Leave a comment

The EFQM RADAR Framework

Posted on May 1, 2012 by Shaun

For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading →

Posted in EFQM | Tagged Business Excellence Model, EFQM, EFQM Assessment, EFQM Excellence, EFQM Excellence Model, EFQM Model, EFQM Radar, efqm vs iso | 3 Comments

The EFQM Enigma

Posted on May 26, 2011 by Shaun

The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading →

Posted in EFQM, Quality Improvement | Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Model, EFQM Self Assessment, Weaknesses of EFQM | 5 Comments

Understanding Customer Focus

Posted on April 7, 2010 by Shaun

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading →

Posted in Customer Relationships, Quality Improvement | Tagged customer focus, customer satisfaction, efficiency, EFQM, EFQM Model, ISO 9001 | 3 Comments

Using EFQM RADAR to improve the quality of auditing

Posted on February 11, 2010 by Shaun

I think most people would agree that the quality of internal auditing (of any discipline) isn’t always what it should be. Typically reports are run off in a rush, with a poor level of detail, calling into question how rigorous … Continue reading →

Posted in Auditing, EFQM | Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Radar, Internal Auditing, Quality Internal Auditing | 11 Comments