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Blogroll
Tag Archives: EFQM Model
EFQM and ISO 9001 – A comparison of approaches
A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading
The EFQM RADAR Framework
For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading
Posted in EFQM
Tagged Business Excellence Model, EFQM, EFQM Assessment, EFQM Excellence, EFQM Excellence Model, EFQM Model, EFQM Radar, efqm vs iso
3 Comments
The EFQM Enigma
The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading
Posted in EFQM, Quality Improvement
Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Model, EFQM Self Assessment, Weaknesses of EFQM
5 Comments
ISO 9004:2009 – A review
It’s here. A year after the publication of ISO 9001:2008, the companion document ISO 9004 has been updated. And whilst the most recent changes to ISO 9001 have been minimal and to all intents and purposes largely cosmetic, the changes … Continue reading
Posted in Auditing, Certification schemes, ISO 9000
Tagged EFQM Model, ISO 9000 series, ISO 9004, ISO 9004:2009
23 Comments
Understanding Customer Focus
You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading
Posted in Customer Relationships, Quality Improvement
Tagged customer focus, customer satisfaction, efficiency, EFQM, EFQM Model, ISO 9001
3 Comments