Tag Archives: EFQM Model

EFQM and ISO 9001 – A comparison of approaches

Posted on February 20, 2014 by Shaun

A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading →

The EFQM RADAR Framework

Posted on May 1, 2012 by Shaun

For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading →

Posted in EFQM | Tagged Business Excellence Model, EFQM, EFQM Assessment, EFQM Excellence, EFQM Excellence Model, EFQM Model, EFQM Radar, efqm vs iso | 3 Comments

The EFQM Enigma

Posted on May 26, 2011 by Shaun

The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading →

Posted in EFQM, Quality Improvement | Tagged EFQM, EFQM Assessment, EFQM Excellence, EFQM Model, EFQM Self Assessment, Weaknesses of EFQM | 5 Comments

ISO 9004:2009 – A review

Posted on February 14, 2011 by Shaun

It’s here. A year after the publication of ISO 9001:2008, the companion document ISO 9004 has been updated. And whilst the most recent changes to ISO 9001 have been minimal and to all intents and purposes largely cosmetic, the changes … Continue reading →

Posted in Auditing, Certification schemes, ISO 9000 | Tagged EFQM Model, ISO 9000 series, ISO 9004, ISO 9004:2009 | 23 Comments

Understanding Customer Focus

Posted on April 7, 2010 by Shaun

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading →

Posted in Customer Relationships, Quality Improvement | Tagged customer focus, customer satisfaction, efficiency, EFQM, EFQM Model, ISO 9001 | 3 Comments