Author Archives: Shaun

The Auditor From Hell!

Posted on June 23, 2013 by Shaun

The auditor from hell is alive and well, and this is what he has been getting up to lately Continue reading →

Posted in Auditing | Tagged , , , , , | 4 Comments

Accredited and non-accredited certification

Posted on June 7, 2013 by Shaun

The weaknesses of the non-accredited certificate and why I think not all companies are made aware of their options Continue reading →

Posted in Certification schemes | Tagged , , , , , , | 8 Comments

ISO 9004:2009 – Is it any practical use?

Posted on May 15, 2013 by Shaun

After two years I examine the impact of ISO 9004:2009 on the user community Continue reading →

Posted in ISO 9000 | Tagged , , | 1 Comment

Pressure for Change

Posted on February 24, 2013 by Shaun

Too many people jump straight into the “hows” of improvement before they understand the “why” and the “what’s in it for me”. Failure is a result. SURPRISE! Continue reading →

Posted in Quality Improvement | Tagged , , , , , , , | 2 Comments

A Quality Management Parable

Posted on December 30, 2012 by Shaun

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading →

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 4 Comments