Author Archives: Shaun

Value adding third party audits

Posted on October 2, 2012 by Shaun

When we say we want our third party audit to “add value” are we sure for we are clear for whom it needs to add value? Continue reading →

Posted in Auditing, Certification schemes | Tagged , , , , , , | 6 Comments

Quality Management Battlegrounds

Posted on August 24, 2012 by Shaun

For me the most efficient application of “quality management” relies on understanding where the battleground is. In a market where some things work and some don’t (or don’t work well, or don’t work for very long) the battleground is on product quality. When all things do work, where is the battleground? Continue reading →

Posted in Quality Improvement | Tagged , , , , | 2 Comments

Reinforcing the mundane

Posted on May 12, 2012 by Shaun

On the same theme, and again with credit to Thomson, here is their current in-flight safety video. As a frequent traveller I can certainly confirm that if there is one thing that goes right over your head, it is the in-flight safety demo Continue reading →

Posted in Customer Relationships, Quality Improvement | Tagged , | 4 Comments

The EFQM RADAR Framework

Posted on May 1, 2012 by Shaun

For those of you who don’t know, the EFQM assessment process uses a numerical scoring system. Its not an exact science, of course, but it does help assessors rank and rate comparative data between companies and processes, and maintain a consistent approach. At the moment that scoring system is based on the “RADAR” Scorecard Continue reading →

Posted in EFQM | Tagged , , , , , , , | 3 Comments

Quality Management for Grown Ups

Posted on March 18, 2012 by Shaun

What’s next for the quality profession? Well, not quality management for kids, for a start Continue reading →

Posted in Quality Improvement | Tagged , , | 4 Comments