Category Archives: Quality Improvement

A Quality Management Parable

Posted on December 30, 2012 by Shaun

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading →

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 4 Comments

Quality – The Men-Tei Approach

Posted on November 24, 2012 by Shaun

A case study in quality management – Japanese noodle cafe style Continue reading →

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Quality Management Battlegrounds

Posted on August 24, 2012 by Shaun

For me the most efficient application of “quality management” relies on understanding where the battleground is. In a market where some things work and some don’t (or don’t work well, or don’t work for very long) the battleground is on product quality. When all things do work, where is the battleground? Continue reading →

Posted in Quality Improvement | Tagged , , , , | 2 Comments

Reinforcing the mundane

Posted on May 12, 2012 by Shaun

On the same theme, and again with credit to Thomson, here is their current in-flight safety video. As a frequent traveller I can certainly confirm that if there is one thing that goes right over your head, it is the in-flight safety demo Continue reading →

Posted in Customer Relationships, Quality Improvement | Tagged , | 4 Comments

Quality Management for Grown Ups

Posted on March 18, 2012 by Shaun

What’s next for the quality profession? Well, not quality management for kids, for a start Continue reading →

Posted in Quality Improvement | Tagged , , | 4 Comments