Category Archives: Quality Improvement

Deming on involvement of people

Posted on November 28, 2011 by Shaun

An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading →

Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments

A crash course in efficiency

Posted on November 10, 2011 by Shaun

Efficiency obeys its own secret rules. Find out what they are in this post Continue reading →

Posted in Quality Improvement | Tagged , , , | 2 Comments

Quality Management & The Management of Quality

Posted on August 4, 2011 by Shaun

Quality Management and The Management of Quality. Are they the same thing? The quality profession may need to think twice about trying to extend the boundaries of “quality management” too far Continue reading →

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Incentive schemes, good or bad for quality?

Posted on June 8, 2011 by Shaun

A post that explores the pros and cons of incentive schemes and compares the concept of incentive schemes with W E Deming’s views on work force motivation Continue reading →

Posted in Leadership & Management, Quality Improvement | Tagged , , , | 4 Comments

Is long-term planning a waste of time?

Posted on June 1, 2011 by Shaun

The future contains far too many unknowables to make long term planning much more than a futile exercise, but what is the alternative? Surely you have to do SOMETHING?
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Posted in Quality Improvement, Risk & Assurance | Tagged , , , , | 1 Comment