Category Archives: Quality Improvement

The EFQM Enigma

Posted on May 26, 2011 by Shaun

The EFQM Model is not the silver bullet to cure organisational ills in the way it is often promoted as being. Here’s why Continue reading →

Posted in EFQM, Quality Improvement | Tagged , , , , , | 5 Comments

Quality Management System Planning

Posted on May 21, 2011 by Shaun

Why does ISO 9001 lag behind ISO 14001 and OHSAS 18001 with regard to the way it treats System Planning? Continue reading →

Posted in Occupational Health & Safety, OHSAS 18001, Quality Improvement | Tagged , , , , , | 2 Comments

What a way to run a certification scheme

Posted on December 15, 2010 by Shaun

I have long been of the opinion that Certification Bodies should not be allowed to have a high influence on the review process where management system standards are concerned. Personally I don’t think they should be allowed a voice at … Continue reading →

Posted in Auditing, Certification schemes, ISO 9000, Quality Improvement | Tagged , , , | 5 Comments

Public Sector Quality Improvement

Posted on November 24, 2010 by Shaun

I was a Quality Manager in a large Government department for a while over a decade ago, so I have an interest whenever Governments start making noises about renewed efforts to drive out public sector inefficiency. I’ve heard it all … Continue reading →

Posted in ISO 9000, Quality Improvement | Tagged , , , | 2 Comments

When is an efficiency saving not an efficiency saving?

Posted on April 9, 2010 by Shaun

When its a cut! What’s eating Shaun today? I’ll tell you what. It’s efficiency savings. Here’s an example of a political ding-dong where the major parties criticise each others’ projections for “efficiency savings”. The thing that is annoying me is … Continue reading →

Posted in Quality Improvement | Tagged , , , , | 1 Comment