Tag Archives: ISO 9001

ISO 9001 in a small business

Posted on July 4, 2011 by Shaun

A post exploring the applicability of ISO 9001 to tiny businesses Continue reading →

Posted in ISO 9000 | Tagged , , , | 6 Comments

Top Ten Unacceptable Corrective Actions

Posted on July 19, 2010 by Shaun

  How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be … Continue reading →

Posted in Auditing, ISO 9000 | Tagged , , , , , , | 2 Comments

Understanding Customer Focus

Posted on April 7, 2010 by Shaun

You’ve got to see the BIG picture In some of my recent posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the … Continue reading →

Posted in Customer Relationships, Quality Improvement | Tagged , , , , , | 3 Comments

The application of ISO 9001 to service organisations

Posted on April 7, 2010 by Shaun

ISO 9001 is a generic, one size fits all standard. Designed to be equally applicable to a service organisation as to a manufacturing organisation. That’s the claim anyway, but it’s not quite right. Whilst it may be applicable to service … Continue reading →

Posted in ISO 9000, Quality Improvement | Tagged , , , | Leave a comment

Quality risk

Posted on January 21, 2010 by Shaun

Does the principle of quality management have anything at all to do with the management of risk? Continue reading →

Posted in Quality Improvement, Risk & Assurance | Tagged , , , , , , | 6 Comments