Tag Archives: ISO 9001:2008

Top management and the management system

Posted on August 5, 2010 by Shaun

By popular demand I have responded to requests to explain why I think section 5 of ISO 9001 is a total dog’s dinner and why ISO 14001 and OHSAS 18001 do “top management” quite a bit better Continue reading →

Posted in Deming, ISO 9000 | Tagged , , , , , , , , , | 2 Comments

Top Ten Unacceptable Corrective Actions

Posted on July 19, 2010 by Shaun

  How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be … Continue reading →

Posted in Auditing, ISO 9000 | Tagged , , , , , , | 2 Comments

The application of ISO 9001 to service organisations

Posted on April 7, 2010 by Shaun

ISO 9001 is a generic, one size fits all standard. Designed to be equally applicable to a service organisation as to a manufacturing organisation. That’s the claim anyway, but it’s not quite right. Whilst it may be applicable to service … Continue reading →

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ISO 9001 Internal Auditing

Posted on November 12, 2009 by Shaun

For something that is, in theory, relatively straightforward. The subject of what makes a good internal quality audit can certainly get some people all hot under the collar ISO 9001 requires organisations to “implement & maintain” an internal audit program, … Continue reading →

Posted in Auditing, ISO 9000 | Tagged , | 4 Comments

Quality Policy and Quality Objectives

Posted on October 10, 2009 by Shaun

I feel compelled to write this post because the way some people interpret the ISO 9001 requirements frankly makes me weep. There is just the weird tendency where these requirements are concerned to get the priorities almost 100% wrong, to … Continue reading →

Posted in Auditing, ISO 9000, Quality Improvement | Tagged , , , | 6 Comments