Category Archives: Quality Improvement

Deming on intrinsic motivation

Posted on December 22, 2009 by Shaun

Now I won’t kid you. This is not an easy watch. Deming, for all his qualities, is clearly not a fabulous orator. In this short presentation he outlines some of his views on motivation in the workplace. He describes his … Continue reading →

Posted in Deming, Quality Improvement | Tagged , , , | 2 Comments

Quality Policy and Quality Objectives

Posted on October 10, 2009 by Shaun

I feel compelled to write this post because the way some people interpret the ISO 9001 requirements frankly makes me weep. There is just the weird tendency where these requirements are concerned to get the priorities almost 100% wrong, to … Continue reading →

Posted in Auditing, ISO 9000, Quality Improvement | Tagged , , , | 6 Comments

Exclusions to ISO 9001 section 7

Posted on April 19, 2009 by Shaun

All parts of sections 4, 5, 6 and 8 of ISO 9001 apply in their entirety to all organisations, and there are no circumstances under which an organisation may claim exclusion to any parts of these sections. Exclusions to parts … Continue reading →

Posted in Certification schemes, ISO 9000, Quality Improvement | Tagged , , | 7 Comments

Deming on leadership

Posted on February 16, 2009 by Shaun

Quality gurus come and go, and we all have our favourites. Some shine brightly for a while, but are very much “of their time” (remember Tom Peters anyone?), others have managed to maintain a longer shelf-life (we’re thinking of Philip … Continue reading →

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Deming’s inconvenient truth

Posted on July 6, 2008 by Shaun

You can’t manage what can’t be measured? Is that right? Continue reading →

Posted in Deming, Quality Improvement | Tagged , | 3 Comments