Category Archives: Quality Improvement

Management responsibility – A Deming’s eye view

Posted on June 11, 2008 by Shaun

There are echoes of Deming throughout ISO 9001, but we really need to invest the time and effort to understand the underpinning management philosophy before we dive in and run the risk of making a fool of ourselves through clumsy … Continue reading →

Posted in Deming, ISO 9000, Quality Improvement | Tagged , , , | Leave a comment

ISO 9001 and the process approach

Posted on May 26, 2008 by Shaun

The requirement that processes are identified, defined, understood and measured is (supposedly) a fundamental requirement of ISO 9001. But is it ever really examined? In this article we look at the intent of ISO 9001 and contrast that with how … Continue reading →

Posted in Auditing, ISO 9000, Quality Improvement | Tagged , , | Leave a comment

Auditing continual improvement – a “how to” guide

Posted on May 13, 2008 by Shaun

The background Let’s put the requirement to “continually improve” in context. There is no requirement that everything can or should be improved all the time – that is just impractical. Conversely we can’t assume we have a capable continual improvement … Continue reading →

Posted in Auditing, ISO 9000, Quality Improvement | Tagged , , , , , | Leave a comment

ISO 9001 requirements – a short overview

Posted on April 7, 2008 by Shaun

  ISO 9001: Summary of contents ISO 9001 (and the other documents within the series) are subject to copyright. Consequently we can’t reproduce the standard in its entirety. To study the content in detail you will need to acquire a … Continue reading →

Posted in Auditing, Certification schemes, ISO 9000, Quality Improvement | Tagged , , , , | 2 Comments

Time to give top management a break

Posted on December 29, 2007 by Shaun

What does “management commitment” actually mean? Why do some quality managers only have themselves to blame when they don’t get it? Continue reading →

Posted in Auditing, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments