Category Archives: ISO 9000

Review of ISO Standards

Debate is raging regarding the upcoming release of ISO 9001:2015, as the CD is available for scrutiny and comment. Whilst the CD may be messy, the debate is even messier and leaves me wondering whether anyone has a clear idea about what the intended outcome is. Continue reading

Posted in Certification schemes, ISO 9000 | Tagged | 8 Comments

ISO 9001:2015 Organisational Context

The word is that ISO 9001:2015 will make an attempt (by way of some front end guidance or a normative reference) to emphasise that the management system should take account of ORGANISATIONAL CONTEXT – but what does that mean? Well, … Continue reading

Posted in Auditing, Certification schemes, ISO 9000 | Tagged , , , , , , | 2 Comments

ISO 9004:2009 – Is it any practical use?

After two years I examine the impact of ISO 9004:2009 on the user community Continue reading

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Deming on systems thinking

The review process for the ISO 9000 series continues, with the principles under scrutiny. I have to ask the question “how well is the systems approach actually understood?” Continue reading

Posted in Deming, ISO 9000, Quality Improvement | Tagged , , , , | 6 Comments

Deming on involvement of people

An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading

Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments