Category Archives: Auditing

ISO 9004:2009 – A review

Posted on February 14, 2011 by Shaun

It’s here. A year after the publication of ISO 9001:2008, the companion document ISO 9004 has been updated. And whilst the most recent changes to ISO 9001 have been minimal and to all intents and purposes largely cosmetic, the changes … Continue reading →

Posted in Auditing, Certification schemes, ISO 9000 | Tagged , , , | 23 Comments

What a way to run a certification scheme

Posted on December 15, 2010 by Shaun

I have long been of the opinion that Certification Bodies should not be allowed to have a high influence on the review process where management system standards are concerned. Personally I don’t think they should be allowed a voice at … Continue reading →

Posted in Auditing, Certification schemes, ISO 9000, Quality Improvement | Tagged , , , | 5 Comments

Top Ten Unacceptable Corrective Actions

Posted on July 19, 2010 by Shaun

  How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be … Continue reading →

Posted in Auditing, ISO 9000 | Tagged , , , , , , | 2 Comments

9th Annual IRCA Conference: Yokohama 2010

Posted on June 15, 2010 by Shaun

Find out what happened when Shaun Sayers of Capable People presented on the subject of “Auditing for Effectiveness” at the 9th Annual IRCA Conference in Yokohama, Japan Continue reading →

Posted in Auditing, Certification schemes, EFQM | Tagged , , , , , | Leave a comment

Using EFQM RADAR to improve the quality of auditing

Posted on February 11, 2010 by Shaun

I think most people would agree that the quality of internal auditing (of any discipline) isn’t always what it should be. Typically reports are run off in a rush, with a poor level of detail, calling into question how rigorous … Continue reading →

Posted in Auditing, EFQM | Tagged , , , , , | 11 Comments