Tag Archives: deming on leadership

Top management and the management system

By popular demand I have responded to requests to explain why I think section 5 of ISO 9001 is a total dog’s dinner and why ISO 14001 and OHSAS 18001 do “top management” quite a bit better Continue reading

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Deming on leadership

Quality gurus come and go, and we all have our favourites. Some shine brightly for a while, but are very much “of their time” (remember Tom Peters anyone?), others have managed to maintain a longer shelf-life (we’re thinking of Philip … Continue reading

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Management responsibility – A Deming’s eye view

There are echoes of Deming throughout ISO 9001, but we really need to invest the time and effort to understand the underpinning management philosophy before we dive in and run the risk of making a fool of ourselves through clumsy … Continue reading

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