Category Archives: Leadership & Management

The Curious Case of the Inverted Hierarchy

Sometime last year I found myself working with a rather well known organisation. Part of my work involved understanding their operational risks and how they were mitigated. For that I needed to spend some time at the coal face. This is what happened … Continue reading

Posted in Auditing, Leadership & Management, Quality Improvement | 4 Comments

A Quality Management Parable

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 4 Comments

Deming on involvement of people

An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading

Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments

Corporate Governance

Corporate Governance is a hot topic at the moment, so I think it is probably an opportune time to re-post this excellent article that was written for this blog some time ago by Chris Baker, Technical Director at the Institute … Continue reading

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Incentive schemes, good or bad for quality?

A post that explores the pros and cons of incentive schemes and compares the concept of incentive schemes with W E Deming’s views on work force motivation Continue reading

Posted in Leadership & Management, Quality Improvement | Tagged , , , | 4 Comments