Category Archives: Leadership & Management

The Curious Case of the Inverted Hierarchy

Posted on July 13, 2018 by Shaun

Sometime last year I found myself working with a rather well known organisation. Part of my work involved understanding their operational risks and how they were mitigated. For that I needed to spend some time at the coal face. This is what happened … Continue reading →

Posted in Auditing, Leadership & Management, Quality Improvement | 4 Comments

A Quality Management Parable

Posted on December 30, 2012 by Shaun

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading →

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 4 Comments

Deming on involvement of people

Posted on November 28, 2011 by Shaun

An exploration of how Deming considered the actions and behaviours of people within the context of system performance Continue reading →

Posted in Deming, ISO 9000, Leadership & Management, Quality Improvement | Tagged , , | 2 Comments

Corporate Governance

Posted on July 26, 2011 by Shaun

Corporate Governance is a hot topic at the moment, so I think it is probably an opportune time to re-post this excellent article that was written for this blog some time ago by Chris Baker, Technical Director at the Institute … Continue reading →

Posted in Leadership & Management, Risk & Assurance | Tagged , , , | Leave a comment

Incentive schemes, good or bad for quality?

Posted on June 8, 2011 by Shaun

A post that explores the pros and cons of incentive schemes and compares the concept of incentive schemes with W E Deming’s views on work force motivation Continue reading →

Posted in Leadership & Management, Quality Improvement | Tagged , , , | 4 Comments