Top Ten Unacceptable Corrective Actions

 

How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be complicit in this charade?

These questions and more are considered by Mike Mickelwright in this funny little video clip. We ALL know what he is talking about, right?

[youtube]http://www.youtube.com/watch?v=GruP7HLmJf4&feature=related[/youtube]

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2 Responses to Top Ten Unacceptable Corrective Actions

  1. Rick says:

    OMG, I think I worked for some of those people!

  2. shaun says:

    Tcha! All the old excuses are there alright, Rick

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