Tag Archives: continual improvement

EFQM and ISO 9001 – A comparison of approaches

A comparison of the relative strengths and weaknesses of the efqm model and iso 9001 Continue reading

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A Quality Management Parable

Let’s start the story at the beginning. Sometime in 2005 I was on my way back home on a Thai Air flight from Jakarta to Heathrow, via Bangkok. In Bangkok I was joined by a casually dressed, youngish Englishman. Little did I know that I was about to learn a lesson that would live with me for a while Continue reading

Posted in Deming, Leadership & Management, Quality Improvement, Risk & Assurance | Tagged , , , | 2 Comments

Public Sector Quality Improvement

I was a Quality Manager in a large Government department for a while over a decade ago, so I have an interest whenever Governments start making noises about renewed efforts to drive out public sector inefficiency. I’ve heard it all … Continue reading

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Quality Policy and Quality Objectives

I feel compelled to write this post because the way some people interpret the ISO 9001 requirements frankly makes me weep. There is just the weird tendency where these requirements are concerned to get the priorities almost 100% wrong, to … Continue reading

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Auditing continual improvement – a “how to” guide

The background Let’s put the requirement to “continually improve” in context. There is no requirement that everything can or should be improved all the time – that is just impractical. Conversely we can’t assume we have a capable continual improvement … Continue reading

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